FAQ’s

Most frequently asked questions

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paystack and Bank Transfer for NGN and GBP currencies.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received for only registered customers. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

he Standard courier delivery time frame is approximately 7 working days and the Express courier is approximately 3 working days from the time of placing your order. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Once the order has been dispatched, an email confirmation will be sent to you with the order number. You may check and track the order status here

We apologize if you had received a defective item from us. Please contact our Customer Care Team at  info@tubodavids.com with a snapshot of the product and we will get back to you as soon as we can.

We ship worldwide via DHL Express or FEDEX. Please view our shipping policy for more information. Yes we do, we care about our customers and are committed to the safety and safe delivery of their purchase. Hence, we leave no room for compromise when it comes to choosing logistics partner(s) that is both affordable and reliable.

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